TOOLKIT
Heart of
Hospitality
Toolkit
(Digital Download)
This toolkit includes all the scripts, job descriptions, training and operational forms you will need to help you launch and sustain the Heart of Hospitality program in your salon. Creating these from scratch could take 30 hours or more.
$950
Eight of the forms are fully customizable for your salon. (Detailed instructions will be provided after purchase.)
BUY
WORKSHOP
2-Day Workshop at Your Salon
In this workshop, Laura will come to your salon and guide your team through the foundations of the program, helping them create truly transformative guest experiences. On the second day, she’ll work alongside your team to put the Heart of Hospitality into action, providing hands-on coaching to ensure a smooth and successful implementation.
$4,300 (+ travel)
INCLUDES:
- Online prep meetings for owners
- Half-day onsite class with your Guest Care Team
- 6 hours of in-salon coaching and training
- 10 workbooks for your Guest Care Team
- Toolkit with forms (15% discount included)
COACHING
1 ON 1 COACHING
Laura is also available for personalized coaching to help you implement the Heart of Hospitality in your salon. Please contact us for more information.
CONTACT
SPEAKING
SPEAKING ENGAGEMENTS
WITH LAURA DULAY
Laura Dulay is available to speak at events, sharing her insights with salon owners and teams through an introduction to the Heart of Hospitality—complete with actionable takeaways your team can implement right away. Presentations can be tailored to fit your venue, audience, and time frame. Contact us for more information.
CONTACT